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04-08-2003, 09:33 PM
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Junior Member
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Join Date: Mar 2003
Location: Upstate of South Carolina
Posts: 18
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Everytime I go to download a program on to my Axim I get an error message saying that mobile device unable to be located please reconnect and try again PLEASE HELP!!!!!!!!!!!!! :angry:
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A" Students teach "B" Students to work for "C' Students!!!!!!!!!
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04-08-2003, 09:35 PM
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Senior Member
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Join Date: Jan 2003
Location: Houston, TX
Posts: 2,887
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Have you done a soft reset?
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<span style=\'color:green\'><span style=\'font-size:8pt;line-height:100%\'><span style=\'font-family:Arial\'>Get the basics first, and then expand your knowledge </span></span></span>
<span style=\'font-family:Arial\'><span style=\'color:blue\'>Please don't PM me if you have any questions. Instead post your questions or send it to me via email - Thanks.</span></span>
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04-08-2003, 09:36 PM
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Junior Member
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Join Date: Mar 2003
Location: Upstate of South Carolina
Posts: 18
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How do you do that?
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A" Students teach "B" Students to work for "C' Students!!!!!!!!!
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04-08-2003, 09:46 PM
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Moderator
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Join Date: Jan 2003
Location: Minneapolis, MN
Posts: 408
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Look on the left edge of your Axim. In the rubber, there is a depression underneath the Record Button. It says RESET. With your Axim turned on, press it in with your stylus.
Your screen will go blue with a DELL logo in it and then restart.
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Duckman
<span style=\'color:blue\'><span style=\'font-size:8pt;line-height:100%\'>"It is a strange fate that we should suffer so much fear and doubt for so small a thing" - Boromir, The Lord of the Rings, the Fellowship of the Ring</span></span>
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04-08-2003, 09:51 PM
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Junior Member
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Join Date: Mar 2003
Location: Upstate of South Carolina
Posts: 18
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I did a soft reset and I am still getting the meesage about unable to retrieve the mobile device information.
__________________
A" Students teach "B" Students to work for "C' Students!!!!!!!!!
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04-08-2003, 10:03 PM
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Moderator
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Join Date: Jan 2003
Location: Minneapolis, MN
Posts: 408
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Are you attempting to install a program using ActiveSync on a desktop or laptop with your Axim connect to it via a cradle or USB Connection, or are you trying to download directly to your Axim through a WiFi connection?
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Duckman
<span style=\'color:blue\'><span style=\'font-size:8pt;line-height:100%\'>"It is a strange fate that we should suffer so much fear and doubt for so small a thing" - Boromir, The Lord of the Rings, the Fellowship of the Ring</span></span>
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04-09-2003, 07:52 AM
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Junior Member
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Join Date: Mar 2003
Location: Upstate of South Carolina
Posts: 18
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I am trying to download via a USB connection.
__________________
A" Students teach "B" Students to work for "C' Students!!!!!!!!!
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04-09-2003, 08:09 AM
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Moderator
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Join Date: Jan 2003
Location: Minneapolis, MN
Posts: 408
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With your USB Connection, are you able to do any syncing via ActiveSync? Calander, contacts, etc.....
If you can do this, connect your Axim to the USB Cable and go into ActiveSync on your desktop. Click on the File/Explore option and see if you can explore your mobile device (Axim).
Let me know how this works for you and we will go from there.
__________________
Duckman
<span style=\'color:blue\'><span style=\'font-size:8pt;line-height:100%\'>"It is a strange fate that we should suffer so much fear and doubt for so small a thing" - Boromir, The Lord of the Rings, the Fellowship of the Ring</span></span>
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04-09-2003, 08:52 AM
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Junior Member
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Join Date: Mar 2003
Location: Upstate of South Carolina
Posts: 18
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I am able to sync w/ Calander, Contacts, Inbox, Money, and I am able to explore through active sync. If I open Active Sync with my axim connected via USB cable and go start to tools then add/remove program and click there I still get the same error message.
__________________
A" Students teach "B" Students to work for "C' Students!!!!!!!!!
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04-09-2003, 09:09 AM
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Moderator
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Join Date: Jan 2003
Location: Minneapolis, MN
Posts: 408
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Let's try upgrading your ActiveSync to version 3.6. Click here to download that version and install.
Version 3.5 comes standard with the Axim, so getting on the latest and greatest may help you out.
There is also a nice ActiveSync Connection troubleshooter that you can use to diagnose the problem. Here it is. Try this out once you get ActiveSync upgraded and if you still cannot install your program.
__________________
Duckman
<span style=\'color:blue\'><span style=\'font-size:8pt;line-height:100%\'>"It is a strange fate that we should suffer so much fear and doubt for so small a thing" - Boromir, The Lord of the Rings, the Fellowship of the Ring</span></span>
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