Screen Locked up and Frozen

atang · #1 (**permalink**) 01-27-2008, 02:37 PM

Hi all,

I am hoping I can get some help on a problem. During a soft reset on my Axim X51v, the screen locked up on the start-up Dell screen.Yes I checked the screen lock on the side. I have tried removing the battery and restarting but still have the same problem. I have also removed the battery and turned it on with the soft reset button with the same results, frozen start-up screen. It has been 2 days looking at this Dell insignia and I want to avoid a hard reset if possible to recover some dear audio files that were made this past summer in Zimbabwe. Anyone have any suggestions?
Thanks!

blue_93_jeep_yj · #2 (**permalink**) 01-28-2008, 06:12 PM

hate to be the bearer of bad news, but i think a hard reset is your only option. sorry

atang · #3 (**permalink**) 01-29-2008, 02:36 PM

blue_93_jeep_yj,

Well I figured as much having plenty of views of my post with no response and have resigned my attachment to unrecoverable files. So do not loose any sleep over bearing of bad news. I did a hard reset and now I have a frozen screen asking me to press either the "contacts" button to restore factory settings or the "messaging" button to cancel. All buttons are unresponsive including the power button once it has been turned on. One exception is the soft reset button will work but brings the same screen with options to reset factory settings or cancel the operation.
I have been extremely satisfied with this machine up until this point and hope that someone here can help me get it running again.
Cheers

blue_93_jeep_yj · #4 (**permalink**) 01-29-2008, 03:40 PM

You should press the contacts button to restore factory settings. However, you should make sure that you don't have any storage cards installed in your AX before you start the process. I know how aggravating it is to lose files you'd like to keep. I recently burnt out my SD card with several files that i'd compiled over the years at work which weren't backed up. Hope you get your AX back in working order they are extremely handy gadgets. Good luck.

atang · #5 (**permalink**) 01-30-2008, 05:47 PM

As I said, all buttons are unresponsive; contacts, messaging, power, etc. So unless someone can give me a solution, it seems that I have about $500 USD invested in a paperweight. I agree with you that can be a handy gadget, especially for carrying around about 15 medical books with the weight of a cell phone. But alas, if it is non-repairable I would not recommend anyone buy one of these things if it lasts just over a year as mine did. Yes the warranty has run out. So I will try all suggestions that y'all can give, but my hopes are not high as there have been over 100 views and one response.
ciao

atang · #6 (**permalink**) 02-01-2008, 03:46 PM

Wow, what a community! over 170 views and only one reply. No real suggestions at all... Incredible! Well it looks like I got Delled and now own a $500 brick. Anyone want to buy it? I guess I'll open it up and see if I can replace the motherboard or reset the internal battery. Anyone got any other suggestions? ANYONE?!!

dahawthorne · #7 (**permalink**) 02-01-2008, 05:10 PM

Atang,
With the best will in the world, we aren't miracle workers. If few people have answered it's not lack of interest, just lack of knowledge or ideas... If it's a hardware problem, as it appears to be if no buttons work, then no suggestion anyone makes is going to help. Sorry.
I think your comment is a bit harsh...

dahawthorne · #8 (**permalink**) 02-01-2008, 05:17 PM

Ok, here's an idea. If the machine genuinely is a brick, then you'll lose nothing.
Download the Football WM6 A03 ROM (look for the thread in the forum) and try to install it. You need a storage card - I can't remember off the top of my head if it's a CF or SD, but the thread will tell you. The card doesn't need to be empty - just add the ROM files to the card and the machine will find them and ignore anything else on the card. It can be a bit tricky trying to hold down 3 buttons at once, but lots of us have done it and found that it's generally a good thing.
Good luck with it. If your Axim genuinely is broken, I'd agree that it's pretty bad luck... always happens just out of warranty...

blue_93_jeep_yj · #9 (**permalink**) 02-01-2008, 07:45 PM

It's a SD card that Atang will need to use. Thanks for the help dahawthorne. I was attempting to lead atang in that direction, however he/she didn't tell me whether or not they had tried a hard reset with all cards removed. Hope this does work for you atang.

jokes1013 · #10 (**permalink**) 03-08-2008, 02:54 AM

i have an x51 and i installed the A03 rom in on accident on youtube on a tutorial on drakey's video updating to a windows media 6. can anyone help me get all my normal settings on there and my dell axim works but i think i need the rite rom to load the sd card up. can anyone help me get my x51 bak to normal i just bougth it 2 weeks ago. n thats pretty much the only device i hav left.