Help!

[plevek]

My Axim X5 is not playing well with my PC.
1)When I try to synchronize the two I have been randomly been asked to establish a new account.
2)Other times they will begin to synch and the Axim will let go of the connection- long before synch-ing.
3)Several times my Axim did a full reboot ( I had to set up all my user info etc.). Luckily I had backed up info.
my ROM Version is A02
I once tried to upgrade to 2003 but I don't know how to tell if I was successful.
please help,
Phil

[Mahstah]

Hi Phil-

What version of ActiveSync are you using on your PC? Try downloading version 4.5 if you're at a lesser version. You can also find instructions on updating to 2003 here. Your previous attempt did not work or you'd see A05 as your ROM version. You should be at at least ROM A04 for a bug-free experience.

Mahstah