"Synchronization cannot be completed successfully" error with ActiveSync 4

[tingleweb]

I have a DELL AXIM X5 which has worked perfectly with Microsoft ActiveSync 3.x for a few years. I recently installed ActiveSync 4.1 and my connection fails to work.
[ACTIVESYNC DOWNLOAD SITE : http://www.microsoft.com/downloads/d...isplayLang=en]

I get this error:
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Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer.
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I have tried working through some of the suggestions which are applicable. [see the Readme which can be downloaded using the link above]
I have tried disabling the firewall [zone alarm] when making a connection -doesnt make any difference. I have uninstalled 4 and reinstalled the previous version and it doesnt make any difference.

I understand that ActiveSync 4.x has some TCP/IP changes but I am not sure where I would change these.

I am using Windows XP with SP2
I am not using a USB hub

I am running Microsoft Pocket PC, Version 4.20.1081 , 1996-2003 Microsoft Corporation

Which according to http://msdn.microsoft.com/library/d...l/devmobfaq.asp is the same as Windows Mobile 2003 - which is supported for ActiveSync 4.1

I am not interested in faster syncing or photo syncing with Outlook and ActiveSync 4.1.

Unfortunately it happens with nothing checked...

I dont know what else to try - please help?

- alicia

[Drifter]

Welcome to Aximusers.com.

Are you syncing via the cradle or a hotsync cable ?. Sometimes if the cable is also charging, the connection is not sucessfull until the X5 is fully charged and the top light is green.

I've had this problem myself before now. Remove Activesync completely from your PC and also do a hard reset on your X5 ( Power, scroll-in, contacts and reset combination), or remove both batteries for approx 1 hour.

Reinstall Activesync 4.1 and you should be able to sync.

The TCP/IP problem is not a setting that you can alter. In 4.0 and above, TCP/IP is treated differently and sometimes a PDA connection can conflict with the settings and be seen as a network connection which is then disabled and priority give to exisiting connections.

If your problem exists, try disabling your other Network connections ( WiFi and cable) and try again.

Also have you checked to see what COMM port the axim is now using ??. It may be that during the upgrade the comm port number changed. In AS3.8, it needed to be below Nr 13, but 4.0 or above removes this restriction