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01-25-2003, 01:42 PM
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Junior Member
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Join Date: Jan 2003
Location: USA
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01-25-2003, 01:46 PM
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Moderator
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Join Date: Jan 2003
Location: Minneapolis, MN
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Since it is only has 15 minutes of use, have you tried a Hard Reset? This will set the device back to factory specs and software/OS.
If that does not work, than you may have a defective monitor and would need to get a replacement.
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Duckman
<span style=\'color:blue\'><span style=\'font-size:8pt;line-height:100%\'>"It is a strange fate that we should suffer so much fear and doubt for so small a thing" - Boromir, The Lord of the Rings, the Fellowship of the Ring</span></span>
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01-25-2003, 01:47 PM
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Senior Member
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Join Date: Jan 2003
Location: Houston, TX
Posts: 2,887
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All I can say is be patience and contact Dell.
That happened to me when I received my iPaq 3670. When I turned on my device, I experience the same problem ...white screen with blue lines.
All I could do was contact Compaq at that time. They've got me a replaced right away.
__________________
<span style=\'color:green\'><span style=\'font-size:8pt;line-height:100%\'><span style=\'font-family:Arial\'>Get the basics first, and then expand your knowledge </span></span></span>
<span style=\'font-family:Arial\'><span style=\'color:blue\'>Please don't PM me if you have any questions. Instead post your questions or send it to me via email - Thanks.</span></span>
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01-25-2003, 01:51 PM
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Join Date: Jan 2003
Location: Minneapolis, MN
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As an aside to try to cheer you up.......I have read on various newsgroups that Dell gets replacements out very fast. One person last week had to get a replacement, he was told by Dell to expect shipment in 10-12 days, he received it the next day.
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Duckman
<span style=\'color:blue\'><span style=\'font-size:8pt;line-height:100%\'>"It is a strange fate that we should suffer so much fear and doubt for so small a thing" - Boromir, The Lord of the Rings, the Fellowship of the Ring</span></span>
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01-25-2003, 01:57 PM
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Senior Member
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Join Date: Jan 2003
Location: Houston, TX
Posts: 2,887
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If you placed your order online, it will tell you that they have an overnight replacement somewhere in the ordering process.
I placed my order online, and saw it.
Duckman and I are just trying to make you feel good. :lol:
By the way ...with my iPaq, I waited three months before I received the device, and when it arrived, it was DOA. I had to forced them to ship me a device right away, and that I wanted it to arrive on Monday ...which it did. A week after that, I received a huge umbrella from Compaq. 
__________________
<span style=\'color:green\'><span style=\'font-size:8pt;line-height:100%\'><span style=\'font-family:Arial\'>Get the basics first, and then expand your knowledge </span></span></span>
<span style=\'font-family:Arial\'><span style=\'color:blue\'>Please don't PM me if you have any questions. Instead post your questions or send it to me via email - Thanks.</span></span>
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01-25-2003, 03:57 PM
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Senior Member
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Join Date: Jan 2003
Location: Boiling Springs, Pennsylvania
Posts: 117
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Sounds like the screen's LCD connector (inside) got pulled out somehow, or came loose. This happened on my first iPAQ, and when I tryed to fix it, it all was working, but then I accidently broke the little black 'clip' that holds it down.  when that happends, the only way to fix it is, to get a new motherboard, or have some techs put a new screen connector on the board.
Anyway, with the screen connector out, the usually are a bunch of horizontel lines, about 3mm high each, and are different colors, correct?
The best thing to do would be what the other guys said, just call Dell and get a replacement.
Adam
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Cassiopeia E-100 --> Jornada 520 --> iPAQ 3630 --> another iPAQ 3630--> Toshiba E755
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01-25-2003, 10:12 PM
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Senior Member
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Join Date: Jan 2003
Location: Harrisonburg, VA, USA
Posts: 242
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And to cheer you up some more. Call at about 4:30PM EST. That's what I did and didn't wait but about 30 seconds.
Also I am the guy that was told it would take 10 days to 2 weeks. I ordered the replacement on Friday was told 3-5 days. Called that next Monday to check on the order (I have dealt with other computer co.s before) and was told that they were back ordered and mine would now be 10d-2w and got it that Wednesday. A 4 day turnaround counting the order and delivery dates as one day each!
They don't know how they do it, but Customer Service does the delivery thing well. And the replacement was noticeably better...not perfect, but better.
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<span style=\'font-family:Comic Sans MS\'><span style=\'color:navy\'>Elyod
Computer Newbies forum @ Double Clicks Column</span></span>
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Just received my Axim yesterday and it worked great for about 15 minutes, after a 6 hour charge. All of a sudden the screen went blank and horizontal lines appeared on the screen. Now that is all I see. LINES! What is wrong. Been trying to get through to DELL Tech Support all morning. Been cut off three times and was on hold one time for over an hour. Any suggestions? Anyone else had this problem? I have tried taking the battery out and re-booting the machine and still the same. All that's on the screen is horizontal lines. Help! 
