X3i Read before you buy

[rmeeks]

Here is the latest email I sent to Dell's customer service.
Let me first say, the online support is useless, so don't waste your time using it. The only respond to you about once a day and seem to have a problem reading.

Also note I figured out how to replicate the problem of the storage card not working. If you disable the power save feature on the builtin wireless, storage card will no longer be accessable.

------------------Last Email sent to Dell------------------------------------
Problem Description :
The problem I am having is that the 256MB SD card I purchased with my Dell Axim X3i only works when it wants to.

At this point I am so furious I am not sure what to really say. Your online support is so incompetent I cant understand how your company has gotten where it is today. They didnt bother to read my initial support request, and several times asked me to try things that I had done before I sent my support request in. Had they read my initial support request then I wouldnt have had to wait on 3 days of useless emails from them. To top that off, they asked me to try the SD card in another Axim, which I only purchased one, so Im still trying to figure out how to accomplish that. Plus, once again if they would have read my initial support request then they would have known that the SD card works fine on a USB cardreader/writer.

So then I tried calling your support telephone number because repeated requests via email for someone to call me were ignored! My first call attempt landed me in the hands of a Business tech, who nicely advised he would forward me to the right person. What I got was the menu that put me right back into another Business techs hands again, who nicely advised he would send me to the Home
Axim queue. What I ended up getting forwarded to after another 15 minutes on hold was a dropped call.

Then I tried sending a request to Dell Customer Service. What that got me was another online tech asking me for my information so that I can return the SD card, and then they would send me a new one. The problem is not the SD card, but it seems like no one in your online tech support can figure that out!!!

Then I tried calling the Dell Support line again and this time I guess I
got lucky because I ended up in the right place. The phone support tech opened a case and he advised me that the X3is are having problems with the 256MB SDs (Why after 3 days am I first hearing about this?) and he would like me to have my card returned for 2 128MB cards. I advised that is not an option, I purchased the 256MB card for a reason and if I wanted 2 smaller cards then I would have purchased it in the first place. The only thing I would have agreed to is possibly upgrading to a 512MB card, but if it cant support a 256MB card then I doubt it could support a 512MB card. So he transferred me to customer service, only for me to get a message after 24minutes saying my call could not be completed, and I should please hang up and dial the 1800 number again.

Now, why if this was a problem did they sell me the device and the SD card? What do I have to do to get satisfaction? Who do I need to call, to not get hung up on and end up in the right location? And at this point what needs to be done for me to get my money back!

[Axim X3i]

My SD cards work like normal when my Wireless is turned on. Maybe something is just wrong with your Axim. I wouldn't think your power save mode would have anything to do with your SD card not working. Look and see if your SD card is locked or unlocked. If it is locked, then that is where your problem is.

[sonic2wb]

I aggree with Axim, i just got my x3i and i have 3 256meg cards and thye are working Great with or without wireless. I HAVE noticed when disableing or enableing wireless it dose redetect my sd card << HAS PICTURES on it so the Picture viewer asks to start >>>

[an.user]

Wasnt't there a hint that the latest update changed something with respect to the SD cards. Maybe that is worth a try.

[schoon]

Just to add my 2 cents to this discussion, i'm using a sandisk 256 meg card in my X3i and have had no issues with it all. Granted, i've not attempted to turn off the "power save" mode in WiFi because I haven't seen a need but just wanted to say that i've had no problems. I understand your frustration with technical support but you really should understand that most of the time it does take a while to get to that "techie that understands", this saves companies money because if the problem is really low level, and most of them are, then they dont' have to tie up their expensive software engineers fixing the little ones. I know it's not much help, but again, just wanted to speak out. I am very happy with my X3i and would recommend to anyone.

[Axim X3i]

Yes an.user there was a topic listed in the X3 forum that I had posted about the new fix. Download that and see where it takes you.