Vindigo to Support Customer without a Call Center

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Vindigo to Support Customer without a Call Center

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05-06-2003, 12:15 PM

RommelS

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Join Date: Jan 2003

Location: Houston, TX

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RightNow Enables Wireless Services Provider Vindigo To Support Its Customers Without a Call Center
Source: PR Newswire

98 Percent of Customers' Questions Answered Via the Web

RightNow Technologies, the world's leading provider of hosted customer service and support solutions, today
announced wireless services provider Vindigo has successfully implemented RightNow eService Center to support its subscribers without the use of a conventional telephone call center. Only 2 percent of Vindigo's Web site visitors now have their information requests escalated to a Customer Support staff member.

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