Align Screen

[candy]

I bought the x51v and after charging and syncing, the screen shows 'align screen', then I get the following instructions: "Tap the target firmly and accurately at each location on the screen. The target will continue to move until the screen is aligned." After doing this repeatedly, nothing happens. After both a soft and hard reset, nothing changes. The tech person at Dell had me to exchange it, now my replacement is doing the same thing. I noticed that neither order came with the USB Sync Cable, so I synced it by connecting it to the cradle and cradle to computer both times. Is this the source of the problem? What am I doing wrong?? Please help!!!

[Drifter]

Hi,

How you sync will not make any difference, you can ignore this.

If I understand correctly, both your original and replacement will not get past the screen align??. This is very unusual Do you have any screen protector on the unit ?. This should be removed.

If the replacement will not go past screen align after a true hard reset, then you should also return this one a being faulty. The screen align is very simple and you cannot really do anything wrong.

[candy]

Thank you Drifter. No, there is no screen protector, also the second tech person walked me thru a lengthier process of a ROM upgrade which didn't fix the problem either, so she, too, advised me to send it back. Let's hope the third time IS a charm!