No partnership error with Axim 5 PocketPC 2002

[kc8crf]

All -

Although I have owned my current Axim 5 since May 2003, I only have really started to explore the world of PDAs. So, here goes my story. I hope that someone else has had this issue and can help resolve it. Microsoft's website for trouble shooting didn't help, and Dell's tech support only made the matter more confusing. So, here is the situation.
-Three days ago, I successfully upgraded the ROM from A00 to the most current that I could find at Dell's website at A04 (05200300EN).
-Prior to the ROM upgrade, hot synching between my desktop and Axim 5 worked without any problems.
-After upgrading the ROM, however, the hot sync worked only some of the times. Attempting to restore the full restore of my PDA, however, always lost connection before the full restore occurred, so, I ended up re-loading all the software again the long way.
-Believing that a ROM upgrade may require me to update to Active Sync 3.7.1 from 3.5, I did so but still had marginal success with hot synching.
-Now, I cannot establish contact between the desktop and Axim 5 PDA. The Active sync software states "No Partnership" and soft reset of the Axim 5 and reload of the Active Sync 3.7.1 has not resolved the issue. Please help!! Any and all logical ideas would be helpful! Thanks in advance for the assistance.

[Drifter]

I would try a hard reset.

Remove any CF card and press in and hold the side toggle switch, contacts button, power and reset. Release reset and power, but continue to hold the toggle and contacts.

This will loose all data in the X5, but force a total reset and test. At the end of the testing, after led flashing and when it continues to make sound, press reset.

Try active sync again after this. Hopefully, it will work now

[kc8crf]

Just got back from b-trip to Mexico, so I'm a bit late on the response.

I was thinking that a hard reset may be my only option. I'm not sure if I can hit all of the buttons to do a hard reset alone, so I may seek an extra pair of hands to try it out. I'll keep you all posted on the results.

Question: Is there a sequence for doing a hard reset by removing the batteries? Is so, how long would you recommend to keep all battery power (main and back-up) out of the x5 to successfully trigger a hard reset? If possible, this may be my easiest option with only two hands to work with at the moment. Let me know. Thanks!!

[kc8crf]

Yeah!! - I have success. Just to close the loop, here is what I did to get the x5 going again.

1.) Re-installed Axim USB
-Went to Dell's website and downloaded the driver R55367
-Connected the x5 to the cradle, went into settings>control panel>system>device manager and removed the driver (When loading A/S 3.7.1 the Dell USB driver if installed from Dell CD is replaced by Microsoft's driver.
-Uninstalled Active Sync, manually located driver in c:\windows\system32\drivers\wceusbsh.sys and replaced it with upgrade from R55367 executable file.
-Re-installed A/S 3.7.1

2.) Peformed hard reset on x5
-Hard reset is possible with one person. I used the stylus pushed against my leg and used my left hand to hold in the side toggle switch. Then, I used my right hand to stretch between the power and contacts button. I released power/contacts and held firmly to side toggle/reset. Hard boot created white screen, then set-up screen (which prompts to tap screen for alignment)

3.) Connected x5 to ActiveSync and established connection/partnership/and begin slowly re-synching info from Outlook 2k to x5.

Thanks to all for the suggestions. I really appreciate this forum!!!