I purchased my x50 new directly from Dell for $340. Within 8 months I had to order a new docking unit because the original one broke down. It cost me $17. Within 10 months of the original purchase date my Axim totally died and I had to send it in to Dell for a replacement with a refurbished unit. This was covered under the original warranty. Now 7 months after my Axim was replaced this second unit has died. I can not get it to boot up using the power button or the reset button. The battery is charged and the power button is lit green when it is in the cradle. The ActiveSync is not working because it is not recognizing the PDA. Is there anything I can do to fix this problem?
Since it is no longer in warranty, Dell has offered to replace it with a refurbished unit for $210. I will not be replacing it. I am a gentle consumer with my tech equipment. I seldom drop my PDA and the use is moderate. I keep it covered and protected and carry it on my person as apposed to throwing it into an attache or backpack. I asked Dell what they considered to be the average life of the Axim. They couldn't tell me, but they said they have no record of an extraordinary amount of problems with this model. My feeling is that anything electronic that I purchase for over $300 should last me at least 3-5 years. They are asking me to spend another $210 on a piece of equipment that I don't trust to last past another 10 months. That would be over $550 for equipment that lasts a little over 2 years, if I'm lucky. Of course they told me that I should have purchased the extended warranty. I didn't because I have always trusted Dell to produce reliable equipment. I am very disappointed in Dell and the quality of this equipment. I am a Dell fan who may be leaving the fold.
