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gwes.exe is the "Graphics Windowing and Events Subsystem". When you get a message from that system executable, the fault is generally on the side of the application that generates it, in this case Sprite Backup.
Support personnel who blame "insufficient memory" usually are looking for a quick way out of a problem they don't know how to remedy. If you can't get Sprite Backup uninstalled properly, the only recourse is to hard reset.
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