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The classic mistake is that before the hard reset, the regional settings on the PDA have been customised, but during hard resetting, they changed back to the default.
In this case, active sync sees the PDA as a new devise and not the same. Solution is to change the regional settings after hard reset to match those used before
Also you need to check that the PDA name after hard reset matches the original name used. IF necessay, you need to change this in the PDA.
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Drifter
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