I'm in Canada, and we also had a hell of a time ordering the X50. Our first order was placed back in November, they were suppose to send us a confirmation and it never came. Hubby waited until first week or two of December before following up, they indicated the order would not come on time for Christmas .. so he cancelled it
January 11 we placed yet another order and I'm still waiting for delivery
I have one comment GREAT products ... crappy customer service and delivery!