I would like to purchase an Axim X50v. I have an internet connection and a credit card. Should I be able to purchase an X50v through Dell? Maybe not!
1st purchase attempt I ordered the X50v on special offer at 15% off + free delivery and TV card thrown in. + ordered accessories such a extra large battery. After reading in forums about large battery not fitting in some cases, contacted Dell only hours later to change order for standard battery. Tech support Advice - "Dell cannot amend an order" so I needed to cancel. (Have to wait upto 72 hours to get cancel authorisation) then recreate order.
Recreated order and was confirmed online as still having offer of 15% off. However Order confirmation arrived next day now not showing offer price and was £85 more than I agreed during purchase. Customer services reported a billing problem and cancelled order. Asked me to recreate order again.
Decided a third attempt to purchase but use the order phoneline instead. What a mistake! The salesman has no real knowledge of the products on offer and kept specifying that I wanted the Tom Tom GPS package. (err no...I mainly use public transport and can find my way to the railway station OK without GPS. LOL) He had no knowledge of the 15% off offer being shown online. (I Recommended he visit
www.dell.co.uk for details) but he then instisted in contacting Sales (Thought he was), then phoning me back in 10 mins. No phoneback yet. Been 40 mins.
Half the problem is that some reps spoken English is quite poor and a conversation near impossible at times. When I compained about my discount not being shown on my order, the rep kept reading out my order and did not understand what a discount offer was!!!
Some outsourced call centers within India have actually provided a good service to me in the past. (Not that im happy about this outsourcing situation) However Dell seems not to have the high standard which is required when the customer base your serving is North American\European English speaking countries.
Guess i'll have to order the Ipaq 4700 instead. Will probably get it by the weekend as well........
Stop Press. Just got call back by another Dell Sales person. She is Indian but her level of English was very good. She was also very polite and helpfull. Hurray!! Because of this have gone ahead and managed to place order. She's has even given me her name and personnal extension number incase of problems. Order placed. Lets hope it turns up working.
Ipaq on hold for now as X50v is my prefered choice.
