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I just purchased a X50 with a gig of extra memory and I have been totaly satisfied up to this point. The situation is happening at work and I have a new Dell desktop there, brand new. I have my X50 pluged in via the provided usb connection and it was working fine for 1 week. I pluged it in one thursday and my computer beeped and crashed. I tried to get it to come back and nothing. My company is big enough that we have our own Dell rep on site and he took the desktop and determined that the mother board had crashed. I have not had a single issue at home with the same X50 but I have a extra cable there that I use so I dont have to lug the cradle with me every day.
At the time I didnt think anything was wrong with the handheld or the desktop per se, however, the exact same situation happened again when the computer was running fine and I was watching the screen and I set the X50 in the cradle and the computer beeped at me and wend dead. The issue is the same with the motherboard, the Dell rep once again took the desktop and replaced the mother board.
The computer techs in the office think that its the monitor or the handheld that is causing the computer to crash. I have heard of external devices causing a surge in system boards before but they were just third hand accounts arround the coffee machine.
I did some reading and found that there is a known issue with the PALM 5 killing mother boards on Dells but that was only with a serial connection and not a usb connection. Also on my journey I have found that the X50's can be charged though the usb connection and I am trying to look up more info on this thinking that if I have the AC adapter puged in at the same time as its trying to charge though the usb connection that its getting feed back and that is killing the mother board, I have not confirmed this as of yet.
Has anyone else heard of this or have any advice on this issue?
:I have an update to this, I heard back from the Dell rep here at work and for the second time the desktop crashed he said that the processor was cooked. He said that somehow the fan shorted out and quit working so the processor overheated and died.
I think this may be realted to the same issue but none of the computer techs here have even adressed the issue beyond not using my X50.
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