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And to cheer you up some more. Call at about 4:30PM EST. That's what I did and didn't wait but about 30 seconds.
Also I am the guy that was told it would take 10 days to 2 weeks. I ordered the replacement on Friday was told 3-5 days. Called that next Monday to check on the order (I have dealt with other computer co.s before) and was told that they were back ordered and mine would now be 10d-2w and got it that Wednesday. A 4 day turnaround counting the order and delivery dates as one day each!
They don't know how they do it, but Customer Service does the delivery thing well. And the replacement was noticeably better...not perfect, but better.
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<span style=\'font-family:Comic Sans MS\'><span style=\'color:navy\'>Elyod
Computer Newbies forum @ Double Clicks Column</span></span>
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